Cebuana Lhuillier now offers authentication services for luxury bags through Entrupy. Have your luxury items checked and verified with confidence. Visit selected participating Just Jewel branches today and enjoy a more secure way to authenticate your bags!
| Consignment Service FAQs | Answer |
| 1. What type of items do you accept for consignment? | We accept luxury bags, provided they meet our authenticity and condition standards. |
| 2. How does the authentication process work for consigned items? | All items undergo authentication using Entrupy to ensure their authenticity. We conduct thorough checks on each item's condition to maintain quality standards. |
| 3. Do I need to pay for the authentication fee of the item? | Yes, the authentication fee should be shouldered by the consignor. |
| 4. What happens if my the item I want to consign is deemed counterfeit during authentication? | If an item is found to be counterfeit, we reserve the right to refuse the item consignment. Our priority is to uphold integrity and protect our customers from counterfeit products. |
| 5. Do you accept worn and used luxury bags? | We accept preloved bags but they have to meet our quality standards and bag condition rating. We will not accept bags that do not meet our quality standards. |
| 6. How do I receive payment for sold items? | Once your item is sold, we notify you promptly and process the payment within a week after the sale. We can pay you via bank transfer. |
| 7. What happens if my item is not sold within the consignment period? | If your item remains unsold after the consignment period, you have the option to retrieve it. However, if the item is not retrieved within 45 days, it will become the property of the consignee. You also have the option to extend the consignment period. |
| 8. Can I withdraw my item from consignment before the agreed period? | Yes, you can withdraw your item from consignment before the agreed period. However, please note that a penalty fee of P2500 will be charged for early withdrawal. |
| 9. How is the net price and final selling price of my item determined? | The net price of your item is agreed upon between the consignor and consignee. You can provide your preferred net price. We have the discretion to apply a markup to the net price, which determines the final selling price of the item. |
| 10. How soon can I pick-up my item if it's not sold within the consignment period? | We can set a pick-up date. If an item is not retrieved by the Consignor after the agreed-upon pick-up date, a penalty of PHP 250 per day applies. |
| Entrupy Authentication Service FAQs | Answer |
| 1. What is Entrupy? | Entrupy is an AI technology used to verify the authenticity of luxury bags. It provides a globally recognized Authenticity certificate for luxury bags. |
| 2. Which brands can you authenticate? | We can authenticate the following luxury bags: Balenciaga, Bottega Venetta, Burberry, Celine, Chanel, Chloe, Coach, Dior, Dolce & Gabanna, Fendi, Givenchy, Goyard, Gucci, Hermes, Loewe, Louis Vuitton, MCM, Prada, Valentino, and YSL / Saint Laurent Paris. |
| 3. What's the price of Entrupy authentication service? | Our authentication fee is ₱9,000 for Hermès bags and ₱2,200 for other luxury bag brands. We currently have a promo rate of ₱1,700 per authentication for other luxury bag brands. |
| 4. What type of results does the Entrupy app provide? | The Entrupy app provides either an authentic result, confirming the bags's authenticity, or an unidentified result, indicating the bag is counterfiet or fake. The app will only generate a certificate if the result is authentic. |
| 5. Do I need to pay if the item is undidentified (fake)? | Yes, customers are required to pay the authentication fee regardless of the result. Additionally, payment is required before the authentication process begins. |
| 6. Where is Entrupy Authentication service currently available? | Entrupy Authentication services are currently available at Just Jewels Glorietta 4 and Just Jewels Ayala Cebu. |
| 7. How long does the Entrupy Authentication process take? | We have a processing lead time of 24 hours from the submission of the luxury bag for assessment. |
| 8. How will I be notified when the result is ready? | Our store personnel will reach out to you the phone number you provided. |
| 9. Do I need to pay for any additional fee for the physical certificate? | No additional fee for physical certificate. |
| 10. Can I opt for a digital certificate instead? | Yes, you can receive a digital certificate link via SMS or Viber. |
| 11. Do I need to leave my bag until the results are available? | No need to leave your bag. You can take your bag home once the authentication process is completed. We'll just contact you once the result is ready. |
| 12. Can you authenticate using photos? | Entrupy Authentication requires bringing the bag to the store for proper scanning and verification. |
| 13. What is the process for Entrupy authentication? | Entrupy App Process for Authentication Entrupy uses AI technology to determine the authenticity of a bag. The app scans various parts of the bag, including material, hardware, logos, and even the smallest details like stitching, to verify its authenticity. Entrupy In-store Process Customers can visit the store to have their bags authenticated. Store personnel will use Entrupy to perform the authentication process. |
| Luxury Bags Marketplace FAQs | Answer |
| 1. What type of items do you accept? | We accept luxury bags, provided they meet our authenticity and condition standards. |
| 2. How does the authentication process work for these items? | All items will undergo authentication using Entrupy to ensure their authenticity. We conduct thorough check on each item's authenticity and condition to make sure it meets our quality standards. |
| 3. Do I need to pay for the authentication fee of the item? | Yes, the authentication fee should be shouldered by the owner of the bag. |
| 4. What happens if the my bag is deemed counterfeit during authentication? | If an item is found to be counterfeit, we reserve the right to refuse the item. Our priority is to uphold integrity and protect our customers from counterfeit products. |
| 5. Do you accept worn and used luxury bags? | We accept preloved bags but they have to meet our quality standards and bag condition rating. We will not accept bags that do not meet our quality standards. |
| 6. How do I receive payment for sold items? | Once your item is sold, we will notify you promptly and process the payment within 2 weeks after the sale. We can pay you via bank transfer. |
| 7. What happens if my item is not sold within the contract period? | If your item remains unsold after the 60-day period, you can retrieve it. You also have the option to extend the contract period for another 30 days. |
| 8. Can I withdraw my item before the contract period? | Yes, you can withdraw your item before the contract period. However, please note that a penalty fee of P2500 will be charged for early withdrawal. |
| 9. How is the net price and final selling price of my item determined? | The net price and selling price of the item will be agreed by both parties. We will also recommend price depending on the bag's market value, condition, and inclusions. |
| List of brands accepted: |
| 1. Hermes |
| 2. Chanel |
| 3. Louis Vuitton |
| 4. Dior |
| 5. YSL |
| 6. Prada |
| 7. Loewe |
| 8. Goyard |
| 9. Bottega Veneta |
| 10. Gucci |
| 11. Chloe |
| 12. Fendi |
| 13. Balenciaga |