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Frequently Asked Questions (FAQs)

Updated
1.What is Micro Savings Account?It is an interest-bearing savings account owned by Cebuana Lhuillier Bank (CLB). It is a basic deposit type of account that allows client to save up to Php 50,000.00. The account is linked to a 24K Quick Card or 24K UnionPay Debit Card.
2.What are the requirements?

Requirements are as follows:

  1. Active 24K Quick Card or 24K UnionPay Debit Card
  2. Accomplished Client Information Sheet (CIS)
  3. 1 valid ID
  4. Face Image of the client (Captured within branch premise)
  5. Accomplished Remittance Payment Form
  6. Initial Deposit – Php 50.00 

 

Additional requirement:

  • 24K UnionPay Debit Card Fee - Php 150.00
  • Or Upgrade of 24K Quick Card to 24K UnionPay Debit Card - Php 150.00

 

3.What are the acceptable valid IDs?
  1. Passport
  2. Driver’s License
  3. Professional Regulation Commission (PRC) ID
  4. National Bureau of Investigation (NBI) Clearance
  5. Postal ID
  6. Voter’s ID
  7. Social Security System (SSS) Card
  8. Unified Multi-Purpose Identfication (UMID)
  9. Integrated Bar of the Philippines ID
  10. Seaman’s Book
  11. Philippine Identification System (PhilSys) Digital ID
  12. Printed e-Philippine Identification (e-PhilID
  13. Birth Certificate (applicable to minors only)
  14. Firearm License
  15. Police Clearance
  16. Tax Identification Number (TIN) ID
  17. Barangay Certification
  18. Government Service Insurance System (GSIS) e-Card
  19. Overseas Workers Welfare Administration (OWWA) ID
  20. Government Office or Government Owned and Controlled Corporations (GOCC) ID (e.g., AFPID, HDMF (Pag-ibig Fund) ID, etc.
  21. ID issued by National Council on Disabled Affairs (NCDA) or PWD ID Card
  22. Department of Social Welfare and Development (DSWD) Certification
  23. Company ID issued by Private entities or Institutions registered with or supervised or regulated either by the BSP, SEC, IC.
  24. Student’s ID
  25. SEC Certificate of Registration
  26. Business Registration Certificate
  27. PhilHealth ID
  28. OFW ID
  29. Marriage License
  30. Senior Citizen Card/OSCA

 

4.What is the minimum and maximum amount to open an account?

Minimum: Php 50.00 

Maximum: Php 50,000.00

 

 

5.What is the minimum and maximum allowed amount for the deposit and withdrawal?

For DEPOSIT:

Minimum amount: Php 1.00

Maximum amount: Php 50,000.00

 

For WITHDRAWAL:

  • Minimum Withdrawal via PinPad transactions: ₱1 
  • via Bank Branch and Accredited Cash Agents via POS Terminals

                Minimum of Php 100.00

                Maximum amount per withdrawal transaction is Php 5,000.00

Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)

  • Depends on the bank issuer

 

6.What is the maximum number of withdrawals per day?

Bank Branch

Accredited Cash Agents via POS Terminals 

  • Maximum frequency per day is ten times (10) or total withdrawal amount per day is Php 40,000.00 whichever comes first.

Accredited Cash Agents via Pinpad

 
  • Maximum frequency per day is three times (3) or total withdrawal amount per day is Php 15,000.00 whichever comes first.

Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)

  • Depends on the bank issuer
7.    How much are the transaction fees?

For Deposit: ZERO FEE*

Bank Branch

Accredited Cash Agents via POS Terminals

  • (*Announcement will be sent 60 days prior to implementation of such fees)

For Withdrawal:

Bank Branch

Accredited Cash Agents

  • via POS Terminals: ZERO “0” FEE
  • via PINPAD using 24K Quick Card: Php 10.00 per transaction
  • via PINPAD using 24K Quick Debit Card: Zero “0” Fee

Other Bank ATMs (BancNet and UnionPay Accredited Terminals Domestic and International)

  • Varies depending on the Acquirer 
8.    What is the minimum requirement to earn interest?Average Daily Balance (ADB) Php 500.00
9.    What is the interest rate per annum of Micro Savings?0.05% per annum
10. What is the required maintaining balance?None.
11. Is there a maximum limit on the outstanding balance?Yes, maximum limit is Php 50,000.00
12. How long before an account is dormant?No deposit or withdrawal transaction for the period of two (2) years.
13. How long should I wait for my card to be activated?Card activation takes within 24 hrs
14. Can I deposit/withdraw if the Micro Savings Account was opened on another Cash Agent branch?Yes.
15. Since 24K Quick Card and 24K UnionPay Debit Card is required to open the account, will it earn points for every deposit?No, points will be earned from Account Opening transaction only.
16. How many 24K points will be received upon successful account opening?Two (2) points.
17. Can I process deposit/withdrawal even without 24K Quick Card or 24K UnionPay Debit Card?No
18. Can multiple accounts be opened?No
19. Can a non-account holder deposit/ withdraw on behalf of the account holder?Yes, as long as you have an authorization letter from the account holder, the 24K Quick Card or 24K UnionPay Debit Card and PIN code.
20. Can 24K Quick Card or 24K UnionPay Debit Card be accepted in other Bank ATMs?

No. 24K Quick Card can only be used through the PIN Pad deployed in Cebuana Lhuillier Pawnshop Branches.

 

Yes. 24K UnionPay Debit Card can be used in BancNet accredited POS and ATMs.

 

21. What is SMS Syntax?SMS Syntax is a self-service facility for account holders to send requests related to Micro Savings Account or 24K Quick Card and 24K UnionPay Debit Card.
22. What are the conditions of the SMS Syntax Services?
  • This is applicable to 24K Debit Card holder.
  • Each SMS request has a maximum limit of three (3) requests per month.
  • To avail the SMS Self-service Facility, client should use his/her registered mobile number in the system.
  • In case the mobile number is not updated, client may file a bank request for Account Maintenance in the branch for updating of mobile number in the system. Please DO NOT process update of mobile number as PIN Reset.

 

23. What are the requests available in the SMS Syntax Service?

Type of request:

  • PIN Reset: PINRESET (For 24K Debit Card)            
  • Reset Pin: RESETPIN (For 24K Quick Card)
  • Account Unblocking: UNBLOCK
  • Card Blocking: LOSTCARD
  • Balance Inquiry: BAL
  • Transaction History Inquiry: HIS
 
  • Account Number Inquiry: ACTNO

 

24. How do I send request in the SMS Syntax Service?

You may send the different type of requests on the following mobile numbers below. 

GLOBE: 0917 808 8793

SMART: 0998 561 0505

SMART: 0908 880 2930

 

Please follow below format:

 

(For 24K Debit Card)

CLBANK<space>PINRESET<space>Last 4 Digit of Card

Number/Birthdate (MMDDYY)

SAMPLE: CLBANK PINRESET 4321/112590

 

(For 24K Quick Card)

CLBANK<space>RESETPIN<space>Last 4 Digit of Card

Number/Birthdate (MMDDYY)

SAMPLE: CLBANK RESETPIN 4321/112590

 

 

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